I understand that many constituents living in the N4 and N8 postcodes have received incredibly poor service from Royal Mail, from at least the beginning of December 2021. Constituents have reported highly irregular service, with some not receiving any post for weeks. Many have still not received items posts over one month ago.

My casework team and I have been working hard to try to get Royal Mail to resolve this problem. I wrote to Royal Mail multiple times through November and December, met with them on December 13th and December 22nd and convened a meeting between Harringay Ladder residents and Royal Mail on December the 16th.

Many residents reported improved service, with some receiving tens of items in one load just before Christmas. I understand that the Service Delivery Lead for North London visited the sorting office and found that post had not always been sent out in the order it came into the sorting office. It was hoped that this error, along with especially high staff sickness rates, explained the issue and that the problem could quickly be resolved.

However, since Christmas, I have heard from more constituents in the same area, all reporting that the issues have persisted. I have written to Royal Mail again this week to ensure that they are aware of the issues. I understand that residents in the N4 and N8 areas of the Hornsey & Wood Green constituency are also experiencing similar problems.

I understand that, as of the beginning of 2022, a new Senior Manager has been brought in to manage the local sorting office. I sincerely hope that they will be able to get on top of the issues, though will remain sceptical until constituents see results.

Rest assured that Catherine West MP and I will continue to press Royal Mail until we are confident that the issues in N4 and N8 have been resolved.

In the meantime, please continue to let me know your experiences by emailing me at mail@davidlammy.co.uk – and please continue to raise official complaints with Royal Mail.

 

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